Bristol-Wests (“Bristol-Wests,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you request a quote, purchase a policy, file a claim, or otherwise interact with our website and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1 Information we collect
We may collect the following categories of information:
- Contact details — name, email address, phone number, and mailing address.
- Quote & policy information — vehicle, home, or property details, coverage preferences, and prior insurance history submitted through our forms.
- Communications — messages you send us via our contact form, phone, or email, including call recordings for quality and training purposes where permitted by law.
- Technical data — IP address, browser type, device information, and site usage collected automatically through cookies and similar technologies.
2 How we use your information
We use the collected information for the following specific purposes:
- Prepare and deliver auto and home insurance quotes.
- Bind, service, and renew policies on your behalf with our carrier partners.
- Process and support insurance claims.
- Respond to inquiries and provide customer support.
- Improve our website, products, and services.
- Comply with legal, regulatory, and underwriting requirements.
3 How we share information
We share information only as necessary to provide our services, including with the insurance carriers we place your coverage with, service providers who support our operations (such as hosting and communications platforms), and regulators or law enforcement when required by law. We do not sell your personal information to third parties.
4 Cookies & tracking
Our website uses cookies and similar technologies to remember preferences, understand how visitors use our site, and improve performance. You can control cookies through your browser settings; disabling cookies may limit some site functionality.
5 Data security
We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6 Your choices & rights
You may request access to, correction of, or deletion of your personal information, and may opt out of marketing communications at any time by contacting us at info@bristol-wests.us or by using the unsubscribe link in our emails. Depending on your state of residence, you may have additional rights under applicable privacy law.
7 Children's privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.
8 Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “last updated” date.
9 Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Bristol-Wests — Privacy Inquiries
Email: info@bristol-wests.us
Telephone: +1 234 567 8900
Mailing Address: 3930 International Blvd, Oakland California, United States